Customer Service

Customer Service

1.         General

In these Terms and Conditions the following expressions shall have the following meanings:

 “Website” shall mean http://www.awarenessplace.com.

“Product/Products” shall mean any and all the products for sale by Awareness Enterprise Pte Ltd.

Awareness Place shall mean Awareness Enterprise Pte Ltd.

“Terms” shall mean the Terms and Conditions stated on the Website which may be amended from time to time.

All the Products sold by Awareness Place through the Website are sold subject to the following Terms and Conditions. By accessing and using any part of this Website to purchase our products, you shall be deemed to have accepted to be legally bound by these Terms and constitute a binding legal agreement between you and Awareness Place at the time of purchase. These Terms shall apply to all contracts for the sale of goods by Awareness Place to you to the exclusion of all other terms and conditions which you may purport to apply under any purchase order, confirmation order or other similar document.

Under these Terms, where the context so requires, words importing the singular number or the masculine gender include the plural number or the feminine gender and words importing persons include corporations and vice versa. Where there are two or more persons included in the express “you”, terms and conditions made by “you” shall be deemed to be made with such persons jointly and severally.

2.         Registration

Awareness Place has the absolute discretion without any liability whatsoever to refuse or terminate the registration of a potential customer for any reason whatsoever.

 If you use the Website, you shall be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You are also responsible to provide correct shipping address and updated contact telephone numbers. You may place your order via our Website at http://www.awarenessplace.com

Awareness Place reserves the right to refuse, suspend or terminate registration of individual and corporate member immediately at our sole discretion, but without prejudice to any right of action or remedy of Awareness Place may have against you in connection with or respect to these Terms.

3.         Pricing and Payment

Awareness Place shall make every effort to ensure that the price, details and sizes of the Products are correct and Awareness Place reserves the right to vary the price and other details of the Products without prior notice.

The price of the Products shall be stated on the Website. All prices shown on the Website are in Singapore Dollars and are inclusive of Goods and Services Taxi (“GST”). GST at the prevailing rate is applicable and the final amount payable for all Products ordered will be as featured in the tax invoice. Payment of the price and GST shall be fully paid when you have checked out and reviewed your order. Time for payment shall be of the essence.

If Awareness Place discovers an error in the price of a Product you have ordered, Awareness Place will contact you as soon as possible. You will have the option to reconfirm your order at the corrected price or cancel it. If Awareness Place is unable to contact you, Awareness Place may treat your order in respect of the incorrectly priced Product as cancelled.

The prices featured on the Online Shopping services are exclusive to the Website. Further offline discounts, promotions, and vouchers of Awareness Place are not applicable.

Prices for some of the Products on the Website may differ from those available for sale at the retail outlets of Awareness Place.

The prices featured on the Website are valid and binding when you submit your order and when your order is accepted by Awareness Place and no requests for variation or reduction of prices, or application of future discounts offered on the website, will be entertained or accepted by Awareness Place.

In the event of any price differentials between the on-line order billing and final bill whether arising from substitutions, daily price changes, out of stock products, special price or mispricing, etc, Awareness Place reserves the right to adjust the final bill after the on-line bill is presented/conveyed to you and such adjustment shall be final.

Amendment or Cancellation of your order will not be allowed after the payment is confirmed.

4.         General Lien for unpaid goods

Notwithstanding the provisions of the Terms stated herein, without prejudice to any of the remedies Awareness Place may have under the common law or statute, Awareness Place shall be entitled to a general lien on all your Product(s) in the possession of Awareness Place for the unpaid purchase price of all Products sold to you by Awareness Place under this or any other contract.   

5.         Availability of stock

If we find that there is insufficient of stock to deliver the Products ordered by you, we will notify you as soon as possible and any sum debited by Awareness Place from your Paypal account will be re-credited to your account and Awareness Place will notify you by email at the address given by you in your order form. The refund will be made as soon as possible by Paypal. Awareness Place will not be obliged to offer any additional compensation for disappointment suffered. 

6.         Warrants and Liabilities

Awareness Place warrants that the Products will at the time of delivery correspond to the description given by Awareness Place on the Website. Save as provided in the Consumer Protection (Fair Trading) Act, Awareness Place makes no warranties, express or implied all on the Products sold to you,. Any claims for breach of warranties, conditions or terms must be submitted

The Terms of this Website shall govern the quality, fitness for purpose, merchantability and condition of the Products. All representations, statements or warranties made or given by Awareness Place, its servants and agents (whether orally in writing or in any of the brochures, catalogues or advertisements of Awareness Place) regarding the quality and fitness for purpose of the Products or any of the Products shall not be incorporated into the conditions for the contract of sale or the Terms.

7.         Delivery of Products

Awareness Place will post, or arrange registered mail as specified by customer, for the Products ordered by you to the person and address you give Awareness Place at the time of order.  Awareness Place shall deliver the Product(s) as soon as possible once payment for the Product has been received. Awareness Place shall take at least 7 working days to process your order and payment before making any delivery of the Products.

Where the Products shall are not delivered to you but to a location for prayer purposes, the Products be deemed delivered to you when delivered to such location.

Acceptance of delivery of the Products shall be deemed conclusive evidence of your acceptance of the Terms on this Website. Any variation to these Terms (including any special terms and conditions agreed to between the parties) shall be inapplicable unless evidenced in writing by Awareness Place. Subject to the provisions of the Consumer Protection (Fair Trading) Act, after acceptance of the Products, you shall not be entitled to reject the Products which are not in accordance with the Terms herein stated or the Website.

Awareness Place shall not be liable for any loss or damage howsoever caused due to failure by Awareness Place to deliver the Product(s) promptly or within the time herein stipulated by these Terms. Notwithstanding that Awareness Place may have delayed or failed to deliver the Product(s) promptly, you shall be bound to accept delivery and to pay for the Product(s) in accordance with the Terms, provided that delivery shall be tendered at any time within [180] days from the date of payment.

8.         Title and Risk of the Products

Title and Risk shall pass on delivery of the Products.

9.         Remedies of Customers who purchase Products from the Website 

Where you reject any Products, you shall have no further rights whatsoever in respect of the supply to you of such Products or the failure by Awareness Place to supply Products which conform to the Terms.

Where you accept or have been deemed to accept any Product, then Awareness Place shall have no liability whatsoever to you in respect of that Product.

Awareness Place shall not be liable to you for the late delivery or short delivery of the Products. 

You may not set off against the Price (including any GST payable) amounts due from Awareness Place whether under the applicable Terms or any other contract of sale or otherwise.

10.       Return/Refund Policy 

If the Products Awareness Place delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Awareness Place shall have no liability to you unless you notify Awareness Place by filling up the RMA (Return Merchandise Authorisation) form and send to us via email within 30 days from the date of delivery. If you notify a problem to Awareness Place under this condition, Awareness Place shall, at its option:

All Customers should examine the Products at point of delivery or purchase. If the defect or fault existed at the point of delivery or purchase but was not detected or detectable by the Customer’s examination but is later discovered within 6 months of delivery, there are 2 stages of recourse for such a Customer.

Repair or replacement will be done for any defective Product. When a Product is going to be replaced, the quality, make, model or condition of the Product should conform to the quality and fitness of the original Product. Delivery of any replacement Product under this condition shall be at your risk/expense.

A discount or a refund will be provided if repair and replacement (1) is impossible; or (2) is disproportionately and unreasonably costly. The amount of refund shall be based on the value of the Product at the time of loss.

 You shall not be entitled to a return, or refund, or discount if:-

(1)        You damage the Product;

(2)        the Product was misused and the misuse caused the defect;

(3)        the Product was tampered with by an unauthorized third party and damaged in the process; and

(4)        the defect or fault was caused by ordinary wear and tear.

11.       Force Majeure

Awareness Place shall not be under any liability for any failure to perform any of its obligations on the Website or under these Terms due to Force Majeure. Following notification by Awareness Place to you of such cause, Awareness Place shall be allowed a reasonable extension of time for the performance of its obligations. For the purposes of this clause, “Force Majeure” shall mean “fire, explosion, flood, lightning, Act of God, act of terrorism, war, rebellion, riot, sabotage, or official strike or similar official labor dispute, or events or circumstances outside the reasonable control of the party affected thereby.

12.       Variation of Terms and Conditions 

Awareness Place reserves the right to amend / update the terms and conditions herein at its sole discretion without prior notice to the Customer. It is your responsibility to review the Terms prior to submitting any order and Awareness Place shall have no responsibility to notify you of any changes to the Terms prior to the any such change.

No addition, alteration or substitution of these terms by you will bind us or form part of these Terms unless they are expressly accepted in writing by a person authorized to sign on our behalf. 

13.       Personal Data

By choosing to use the Website, you acknowledge and accept that, inter alia, the following personal data will be taken from you:-

(1)       Name (including your NRIC);

(2)       Addresses (including email addresses); and

(3)       Telephone, mobile and facsimile numbers.

Where you have engaged the Website or Awareness Place to provide Products and/or services to you, you acknowledge and accept that your personal data may be collected, used and disclosed by Awareness Place to enable Awareness Place to properly provide your Products and services to you.

Awareness Place will take steps to ensure that the personal data collected from you and used/disclosed by Awareness Place are accurate, complete and up to date.

Awareness Place will take reasonable steps to protect your personal data which Awareness Place will hold from misuse and loss and from unauthorized access. Awareness Place will not keep your personal data for longer than is necessary and will take reasonable steps to destroy or permanently de-identify your personal data if it is no longer needed.

As a general rule, you are entitled to have access to the personal data about you that is in the possession or control of Awareness Place, and information about the ways in which your personal data has been or may have been used or disclosed within a year before the date of the request. Awareness Place will also, where you have requested that Awareness Place corrects an error or omission in your personal data that is kept with Awareness Place, correct such data as soon as practicable and send the corrected personal data to every organisation to which the personal data was sent before it had been corrected, if applicable, unless that organisation does not need the corrected personal data for any purpose whatsoever.

Awareness Place, may, however, choose not to provide you with access to or correct such information, in accordance with the exceptions under the Personal Data Protection Act. This would include cases where:-

(1)        We are satisfied on reasonable grounds that the correction should not be made;

(2)        The request for access is frivolous or vexatious or the information requested is trivial;

(3)        The personal data is related to a prosecution and all the proceedings related to the prosecution have not been completed;

(4)        The personal data, if disclosed, would reveal confidential commercial information that could, in the opinion of a reasonable person, harm the competitive position of Awareness Place; and

(5)        The personal data was collected, used or disclosed for the purposes of an investigation and associated proceedings and appeals have not been completed.
If your personal data is transferred to a country/territory that is outside Singapore, we will ensure that the recipients thereof provide a standard of protection to your personal data so transferred is comparable to that which is provided herein.

14.       Exclusion of Liability 

By using and accessing the Website, you acknowledge and accept that the use of the Website is solely at your own risk. Awareness Place has no liability or responsibility for any errors or omissions in the contents of the Website. The Website and its contents are delivered on an “as-is” and “as-available” basis.

Awareness Place assumes no responsibility and shall not be liable (to the extent permitted by law) for any damage or injury arising out of any use of or access to the site / catalogue, or any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation loss of data or compatibility problems), theft, destruction or alteration of the site, whether for breach of contract, tortuous behaviour, negligence or, under any other cause of action resulting directly or indirectly from any access or use of the site / catalogue, or any uploading, downloading or publication of data, text, images or other material or information to or from the site.

15.       Governing Law;

You agree that all matters relating to your access to or use of our Website, including all disputes, will be governed by the laws of the Singapore. You agree to the jurisdiction of the courts of Singapore, and waive any objection to such jurisdiction. 

16.       Dispute Resolution

In the event of any controversy or dispute between Awareness Place and you arising out of or in connection with your use of our Website, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If both parties are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit the dispute to mediation upon which both parties will be bound to participate in the mediation.

If the parties decide to submit the dispute to mediation, the dispute arising out of or in connection with this agreement must be submitted for mediation at the Singapore Mediation Centre (SMC) in accordance with SMC’s Mediation Procedure in force for the time being. Every party to the mediation must be (where applicable), represented by [senior executive personnel, of at least the seniority of a Head of Department] or its equivalent, with authority to negotiate and settle the dispute. Unless otherwise agreed by the parties, the Mediator(s) will be appointed by SMC. The mediation will take place in Singapore in the [English] language and the parties agree to be bound by any settlement agreement reached.

If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

17.       Third Party Rights 

Unless expressly provided to the contrary under these Terms, a person who is not a party has no right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore to enforce or to enjoy the benefit of any condition under these Terms.

Notwithstanding the Terms, the consent of any third party is not required for any variation (including any release or compromise of any liability under) or termination of any concluded agreement or contract pursuant to these Terms.

Subscribe to our newsletter

Be updated with our latest products and offers